SWS Mountain Guides Frequently Asked Questions:
How do I make a reservation?
You can make reservations for your course or climb either by calling our toll free number at 888.797.6867 or booking directly online by clicking our “Book Now” tabs located throughout our website. We require a 50% deposit per person for domestic, custom, and international climbs, courses, and expeditions. For Private and Custom climbs just click on our “Reservation Request” tab on our Custom Climbs page and request a custom date. Our staff will contact you about the details and you will receive a quote. The balance is due 30 days prior to course departure for all domestic trips and 90 days prior to international departures. You can also download a reservation form and fax it to our office at 877.797.6867. You will be contacted by our office directly once we receive your reservation.
What type of equipment do you provide?
SWS Mountain Guides provides all group gear and group meals including: tents, stoves, dinner(s), breakfast(s), technical gear such as: ice axes, helmets, harnesses, avalanche beacon, shovels, ropes, climbing equipment, as well as all wilderness permits, reservation fees, and summit fees.
Do you rent equipment?
SWS Mountain Guides does rent equipment to our clients during the courses and climbs. We rent packs, sleeping bags, mountaineering boots, crampons, down jackets, hard shell jackets, snowshoes, and trekking poles . Give us a call for your rental needs or email or fax our Shasta Equipment Rentals or Whitney Equipment Rentals forms.
What happens if I am the only one sign up for the climb or Course?
If you book a regular scheduled course or climb and are the only client on the course or climb we will contact you usually two weeks prior to departure and let you know you are the only client signed up for that departure, at this point you have three options including our “Make it go Guarantee”.
Option”A”: Pay the “Make it go Guarantee” Surcharge of $50.00 per day and we will run the course as a private one on one with our guide.
Option”B”: Transfer to another course with additional clients at no charge.
Option”C”: Cancellation of the Course or Climb with a full refund.
This allows you to book with confidence that your course or climb departure will not be canceled and you have the option to “Make it Go” — Full details of our Make it Go Guarantee Policy here.
What do I need for the course?
Depending on the course you are responsible for your personal gear, which includes: pack*, sleeping bag*, sleeping pad*, boots*, personal clothing along with snacks and lunches. Your course may well also require you to have personal climbing equipment such as: crampons*, personal carabiners, personal ascending devices (advanced courses). An equipment list is provided for each course and climb. Again e-mail or give us a call.
* Available for rent through SWS see above.
Can I bring my own equipment?
You are welcome to bring your own tent or other personal equipment we normally provide, but of course it will be have to be approved by your guide for the type of trip you are attending. Feel free to throw it in the car and ask your guide at the pre-trip meeting location.
Can I get a discount if I bring my own gear?
No. Our equipment is provided by SWS Mountain Guides as a convenience to our clients and while the cost to purchase and maintain our equipment is substantial, the equipment is a minor cost of the course itself.
What happens if I have to cancel my reservation?
Please read our company Payment, Deposit, & Transfers Policy. We do suggest you give us a call and see what we can do for you. We maybe able to transfer your reservation (transfer of $75.00 may apply). We like to work with our clients instead of just taking their money for situations which come up. Communication is the key.
What happens if the weather is too bad to continue the course?
We cannot control the weather and safety is our primary concern. SWS Mountain Guides reserves the right to reschedule climbs and/or courses due to severe weather conditions or other uncontrollable circumstances which make the climb or course unsafe to continue. Weather Credit or Weather Partial Credit may be given for a climb or course during or within 24 hrs of the course start dates only if severe weather conditions or other uncontrollable circumstances make the seminar or course unsafe to continue. This decision will be at the discretion of the climb leader and/or the Director of SWS Mountain Guides.
Feel free to call us we are always happy to answer any questions or concerns: 888.797.6867